Exchanges & Returns

This policy applies to all purchases made through IVORY LEON, MARCEL, and ALL4BEAUTI, including apparel, accessories, beauty and body products, and other items offered through our online store.

All Sales Are Final

All sales are final. We do not offer refunds or monetary returns for ordinary change-of-mind purchases. Eligible exchange requests must be submitted within 7 calendar days of delivery.

Exchange Eligibility

Approved exchanges are limited to the same item originally purchased, subject to availability. If the same item is unavailable, store credit may be offered as an alternative.

To be eligible for an exchange, items must be unused, unworn, in their original condition, and returned with their original packaging. All exchange requests are subject to review and approval before an item is returned.

Submitting an exchange request within the 7-day period does not guarantee approval. Customers must contact us within this timeframe and follow the return instructions provided.

Exchange Processing Time

Exchange processing times may vary depending on product availability, supplier requirements, and shipping arrangements. Additional time may be needed to coordinate with our fulfillment partners. We will communicate with customers regarding their requests and the next steps.

Shipping Costs

For approved exchanges due to a change of mind or customer preference, customers are responsible for return shipping costs unless otherwise required by applicable law. Additional shipping charges may apply when sending the replacement item.

Damaged, Defective, or Incorrect Orders

If your order arrives damaged, defective, or different from the item you ordered, please contact us promptly with your order details and photos of the issue, if applicable. We will review the situation and determine the appropriate resolution.

Nothing in this policy limits any rights or remedies available under applicable law.

Made-to-Order and Personalized Products

Made-to-order, customized, and personalized products may not qualify for exchanges due to a change of mind or customer preference when this restriction is disclosed before purchase. This limitation does not apply to remedies required by applicable law.

Contact Us

For exchange requests or order concerns, please contact us through the customer support contact information provided on our website. Please include your order number and a description of the issue so we can assist you.