SHIPPING POLICY

IVORY LEON | MARCEL | ALL4BEAUTI

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This Shipping Policy applies to all orders placed through our online store for IVORY LEON, MARCEL, and ALL4BEAUTI.

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Shipping Destinations

We currently ship to destinations within the United States. Shipping availability may vary depending on the product and fulfillment requirements.

Please ensure your shipping address is complete and accurate when placing your order.

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Order Processing

Order processing times vary depending on the product, supplier, and fulfillment requirements. Some items, including made-to-order and personalized products, may require additional preparation time before shipment.

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Estimated Delivery Time

Orders typically arrive within 18–25 days. Delivery times may vary depending on the product, supplier, fulfillment arrangements, shipping carrier, and destination.

The 18–25-day timeframe is an estimate, not a guaranteed delivery date. Some orders may arrive sooner, while others may require additional time.

Because our brands offer different products fulfilled through varying arrangements, processing and delivery times may differ between orders.

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Tracking Information

Tracking information will be provided when available. Once tracking details are received, customers can use the information provided to monitor shipment progress.

Please note that tracking updates may take time to appear after a shipping label is created or a carrier receives the package.

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Delayed or Missing Shipments

If your order has not arrived within the estimated delivery timeframe, tracking has stopped updating, or your package appears to be lost, please contact our customer service team with your order number and tracking information, if available.

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We will review the available information and assist with the next steps, which may include contacting the relevant fulfillment provider or shipping carrier.

If an order cannot be shipped within the time promised or otherwise required by applicable law, we will provide any required notice and applicable options.

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Incorrect Shipping Information

Customers are responsible for providing accurate shipping information at checkout. If you notice an error in your shipping address, please contact us as soon as possible. Address changes cannot be guaranteed once an order has entered processing or shipment.

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Returns and Exchanges

Shipping-related questions involving returns, exchanges, final-sale purchases, or store credit are addressed in our separate Final Sale, Returns & Exchanges Policy. Please review that policy for eligibility requirements and instructions before sending any item back.

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Contact Us

For shipping questions or delivery concerns, please contact us through the customer support information provided on our website. Please include your order number so we can assist you more efficiently.

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Thank you for shopping with IVORY LEON, MARCEL, and ALL4BEAUTI.